Privacy Policy

This Privacy Policy governs the collection, use, storage, and protection of personal information by our online gaming platform. We are committed to maintaining the highest standards of data protection in accordance with Indian legislation, including the Information Technology Act, 2000, and the Personal Data Protection Bill. This policy applies to all users accessing our gaming services from India and outlines our practices regarding personal data handling, security measures, and user rights.

Information We Collect

We collect various types of personal information necessary for providing our gaming services and ensuring compliance with Indian regulations. The information we gather falls into several categories, each serving specific purposes related to account management, security, and regulatory compliance.

Personal identification information includes your full name, date of birth, gender, residential address, email address, and mobile phone number. We also collect government-issued identification documents such as Aadhaar card, PAN card, passport, or driving license for identity verification purposes as required by Indian law.

Financial information encompasses banking details, payment method information, transaction history, deposit and withdrawal records, and financial statements when necessary for verification. We maintain detailed records of all monetary transactions conducted through our platform.

  • Registration and account setup information
  • Identity verification documents and biometric data
  • Payment and banking information for transactions
  • Gaming activity logs and betting patterns
  • Device information and IP addresses
  • Communication records with customer support
  • Location data when accessing our services
  • Cookies and tracking technology data

Purposes of Data Processing

We process your personal information for legitimate business purposes and regulatory compliance within the Indian jurisdiction. Our data processing activities are designed to provide secure, reliable gaming services while maintaining strict adherence to applicable laws and regulations.

Account management represents a primary purpose for data processing, including user registration, identity verification, account maintenance, and customer authentication. We utilize your information to create and manage user profiles, enable secure access to gaming services, and maintain accurate account records.

Regulatory compliance necessitates extensive data processing to meet Indian legal requirements, including anti-money laundering obligations, responsible gaming measures, tax reporting, and cooperation with regulatory authorities when legally required.

  • Processing gaming transactions and maintaining financial records
  • Implementing security measures and fraud prevention
  • Providing customer support and resolving disputes
  • Marketing communications and promotional activities
  • Analytics and service improvement initiatives
  • Legal compliance and regulatory reporting

Legal Basis for Processing

Our data processing activities are conducted under specific legal bases recognized under Indian law and international data protection standards. We ensure that all personal information processing has appropriate legal justification and complies with applicable regulations.

Contractual necessity forms the primary legal basis for most data processing activities, as the information is essential for providing gaming services, processing transactions, and fulfilling our obligations under the terms of service agreement with users.

Legal compliance represents another crucial basis, particularly regarding regulatory requirements imposed by Indian authorities, including financial transaction reporting, identity verification, and responsible gaming measures mandated by applicable legislation.

Legitimate interests justify certain processing activities such as security monitoring, fraud prevention, service improvement, and direct marketing communications, provided these interests do not override user privacy rights or expectations.

Data Sharing and Disclosure

We maintain strict controls over personal information sharing and disclosure, ensuring that user data is only shared when necessary for service provision, legal compliance, or with explicit user consent. Our data sharing practices align with Indian privacy laws and industry best practices.

Service providers and business partners may receive limited personal information necessary for their specific functions, including payment processors, identity verification services, technical support providers, and marketing agencies. All third parties are contractually bound to maintain data confidentiality and security standards.

Regulatory authorities may receive personal information when legally required, including tax authorities, financial intelligence units, law enforcement agencies, and gaming regulators. We comply with lawful requests while protecting user rights and maintaining transparency where legally permissible.

  • Payment processing and financial service providers
  • Identity verification and fraud prevention services
  • Cloud storage and technical infrastructure providers
  • Customer support and communication platforms
  • Marketing and analytics service providers
  • Legal and professional advisory services
  • Government agencies and regulatory bodies when required by law

Data Security Measures

We implement comprehensive security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework incorporates technical, administrative, and physical safeguards appropriate for the sensitivity of gaming industry data.

Technical security measures include advanced encryption protocols for data transmission and storage, secure server infrastructure, regular security assessments, intrusion detection systems, and multi-factor authentication mechanisms. We employ industry-standard SSL certificates and maintain encrypted databases.

Administrative controls encompass employee training programs, access control policies, regular security audits, incident response procedures, and vendor management protocols. All personnel with access to personal information undergo background checks and sign confidentiality agreements.

  • End-to-end encryption for all data transmissions
  • Secure cloud infrastructure with redundant backups
  • Regular penetration testing and vulnerability assessments
  • 24/7 security monitoring and incident response
  • Strict access controls and employee authorization protocols
  • Compliance with international security standards and certifications

User Rights and Controls

Users possess specific rights regarding their personal information, consistent with Indian privacy legislation and international standards. We provide accessible mechanisms for users to exercise these rights and maintain control over their personal data.

Access rights enable users to request information about personal data we hold, including the purposes of processing, categories of information, retention periods, and third-party sharing arrangements. We provide comprehensive responses within legally mandated timeframes.

Correction and update rights allow users to modify inaccurate or outdated personal information, ensuring that account records remain current and accurate. Users can access account settings to update most information directly or contact customer support for assistance.

Deletion rights permit users to request removal of personal information under specific circumstances, subject to legal retention requirements and ongoing contractual obligations. We evaluate each deletion request individually and provide clear explanations regarding any limitations.

  • Right to access personal information and processing details
  • Right to correct or update inaccurate information
  • Right to delete personal information under applicable conditions
  • Right to restrict or limit certain processing activities
  • Right to data portability where technically feasible
  • Right to withdraw consent for specific processing purposes
  • Right to object to direct marketing communications

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance user experience, analyze website performance, and provide personalized services. Our cookie policy explains the types of cookies used, their purposes, and user control options.

Essential cookies are necessary for basic website functionality, user authentication, security measures, and transaction processing. These cookies cannot be disabled without affecting core service functionality and are not used for tracking or marketing purposes.

Analytics cookies help us understand user behavior, website performance, and service usage patterns. This information enables us to improve our platform, identify technical issues, and enhance user experience based on aggregate usage data.

Marketing cookies support personalized advertising, promotional communications, and targeted content delivery. Users can opt out of marketing cookies through browser settings or our preference center while maintaining access to core gaming services.

Data Retention Policy

We maintain personal information only for the duration necessary to fulfill stated purposes, comply with legal obligations, and resolve disputes. Our retention policy balances user privacy rights with business requirements and regulatory compliance.

Account information is retained throughout the active user relationship and for a minimum period following account closure as required by Indian financial regulations and anti-money laundering laws. Specific retention periods vary based on information type and applicable legal requirements.

Transaction records are maintained for extended periods to comply with tax obligations, regulatory reporting requirements, and potential dispute resolution needs. Financial records may be retained for up to seven years or as mandated by applicable legislation.

Marketing and communication preferences are retained until users withdraw consent or request deletion, subject to any ongoing legal obligations or legitimate business interests that justify continued retention.

International Data Transfers

Personal information may be transferred to countries outside India for specific business purposes, including technical support, data storage, and service provision. We ensure appropriate safeguards protect user information during international transfers.

Transfer mechanisms include adequacy decisions, standard contractual clauses, binding corporate rules, or other legally recognized frameworks that provide equivalent protection to Indian privacy standards. We evaluate the privacy laws and practices of destination countries.

Cloud storage and technical infrastructure may involve international data centers, subject to contractual protections, encryption standards, and compliance with Indian data localization requirements where applicable to gaming industry operations.

We provide transparency regarding international transfers and implement additional security measures when transferring personal information to countries without adequate privacy protection frameworks recognized by Indian authorities.

Responsible Gaming and Privacy

Our responsible gaming initiatives incorporate privacy-conscious approaches to monitoring user behavior, identifying potential gambling-related harm, and providing appropriate support resources while respecting user privacy rights.

Behavioral analysis utilizes anonymized and aggregated data to identify concerning gaming patterns, enabling proactive intervention and support services. We balance harm prevention with privacy protection through careful data minimization and purpose limitation.

Self-exclusion and limit-setting tools require minimal personal information processing and are designed to empower users while maintaining privacy protections. These features operate with appropriate technical and administrative safeguards.

Support services and counseling referrals are provided with strict confidentiality protections, ensuring that users seeking help can access resources without compromising their privacy or facing discrimination.

Contact Information and Complaints

Users may contact our privacy team for questions, concerns, or complaints regarding personal information processing. We provide multiple communication channels and ensure timely, comprehensive responses to all privacy-related inquiries.

Our data protection officer can be reached through dedicated email channels, postal address, or customer support systems. We maintain detailed records of all privacy-related communications and provide reference numbers for tracking purposes.

Complaint resolution procedures follow established timelines and escalation processes, ensuring that user concerns receive appropriate attention and resolution. We work cooperatively with users to address privacy issues and implement corrective measures when necessary.

Users retain the right to file complaints with relevant Indian supervisory authorities if they believe our data processing practices violate applicable privacy laws or if they remain unsatisfied with our complaint resolution process.

Last updated: January 15, 2024